Title: IT Coordinator

Location: Toronto, ON

Job Type: Full-Time – Hybrid (3+ days/week in office)

Travel Requirement: Anticipated less than 5%

Position Type: Net New

Join the Future of Reliable Energy!

Are you ready to shape the future grid? Hydrostor, a leading energy storage, technology and infrastructure company dedicated to developing utility-scale, long-duration energy storage solutions, is seeking an IT Coordinator to join our team in Toronto. We’re supporting the development of a more resilient electricity grid and invite you to be at the forefront of this work!

Why Hydrostor?

Our cutting-edge A-CAES technology is uniquely poised to revolutionize the energy landscape. Join us as we lead the way in shaping a reliable and secure energy future.

Your Mission

The Desktop Support Analyst role serves as the first point of contact for employees seeking technical assistance. This position provides timely, professional support across hardware, software, and collaboration tools while helping ensure a smooth and productive employee experience.

This role is well-suited for a motivated self-starter who enjoys problem-solving, taking initiative, and working closely with others. You’ll collaborate with teams across the organization, support day-to-day IT operations, and continue building practical experience within a dynamic, fast-paced environment.

Your Day-to-Day Adventures

• Serve as the first point of contact for IT support requests from local and remote users via phone, email, and ticketing systems
• Troubleshoot and resolve common hardware, software, and connectivity issues; escalate more complex issues when appropriate
• Build strong relationships with internal stakeholders by actively listening, asking effective questions, and communicating clearly
• Provide both short-term workarounds and long-term solutions to technical issues
• Assist with the setup and support of meeting rooms, audio-visual, and conferencing equipment
• Document procedures, solutions, and user guides; provide training and assistance to end users as needed
• Support onboarding and offboarding processes, including system access, equipment setup, and inventory updates
• Coordinate hardware shipments using courier or postal services
• Assist with infrastructure upgrades and communicate with vendors under guidance
• Occasionally support hardware installations at various office locations
• Contribute to ad-hoc IT projects and operational tasks as required

Who You Are

You are a motivated and dependable IT professional who takes pride in delivering excellent service and support. You enjoy helping others, approach problems with curiosity and patience, and are comfortable balancing multiple requests in a fast-paced environment. You’re able to work independently while also collaborating closely with teammates and stakeholders across the business. Organized and detail-oriented, you value clear documentation and effective communication, and you’re always eager to learn new technologies, processes, and best practices to continuously improve how IT services are delivered.

What You Bring

• College or university education in IT, computer science, or a related field (or equivalent experience)
• 3+ years of experience in an IT helpdesk, desktop support, or technical support role
• Basic understanding of IT service management concepts (ITIL knowledge is an asset)
• Experience with IT helpdesk tools such as ManageEngine ServiceDesk Plus, TeamViewer, or similar platforms
• Familiarity with the Microsoft ecosystem, including Microsoft 365, SharePoint, Teams, and basic Azure functionality
• Exposure to device provisioning tools such as Microsoft Autopilot is an asset
• Experience supporting collaboration tools (Microsoft Teams, Zoom), including basic hardware and software troubleshooting
• Experience working with hardware vendors (e.g., Dell, Lenovo) for troubleshooting or warranty-related support
• Awareness of IT security, data protection, and compliance best practices
• Experience with IT inventory tracking and asset management processes
• Comfortable delivering training or walkthroughs to small groups (1–20 people)
• Willingness to work outside regular business hours or respond to after-hours issues
• Ability to lift up to 30lbs

Compensation Details

• $70,000 - $85,000
• Discretionary Bonus
• Paid Vacation Time
• Medical, Dental and Vision Benefits
• RRSP Program – with a match!
• Employee Share Option Plan

To Apply:

To apply for this position, submit your resume by clicking “Easy Apply”.

For more information on Hydrostor and the exciting journey we’re on visit our website at www.hydrostor.ca

Equal Opportunity Employer

At Hydrostor, we know that fostering an inclusive workplace, which values diversity, inclusion, and belonging is paramount to our success.

To fulfill our mission, our goal is to attract people who come from all backgrounds and walks of life, who bring diverse perspectives with wide-ranging experiences, and who share in our common passion to drive innovation and change the global energy landscape.

Hydrostor proudly embraces the principles of equal opportunity and inclusion. We are committed to providing opportunities for all employees and candidates. We ensure that all qualified applicants are considered for employment without regard to race, creed, colour, religion, gender, gender identity, gender expression, age, sexual orientation, national origin, marital status, parental, pregnancy, citizenship status, veteran status, disability, or any other protected status protected by applicable law.

Hydrostor is committed to making our application and interview process accessible to everyone, and we encourage applications from people with disabilities. If you require reasonable accommodation at any stage, please contact us at careers@hydrostor.ca. In your application, we welcome you to specify your preferred pronouns (e.g. she/her/hers, he/him/his, they/them/theirs, etc.).

Use of Artificial Intelligence

Hydrostor does not use Artificial Intelligence (AI) tools to screen, assess, or select candidates during the recruitment or interview process.